Hi Laura & to whom it may concern at Best Western,
In your email reply you have not addressed the fact that you charged me 3X and I had to call the hotel about this and was told you were not available and could not call me back. I did not post anything online until then and was waiting for a call from the "corporate office" that I was told I would get when I checked out because I was not satisfied with the offer of a 1/2 price room based on the poor condition of the hotel, the fact that our confirmed reservation did not seem to exist and the poor customer service I received.
To then find out yesterday that a call was never coming from the "corporate office" as you and your staff stated it would and to have them send me back to you I was just following what I was told to do to resolve what I consider to be an unresolved issue.
Upon reaching you and in the process of going over my grievances I was told I could talk as much as I wanted and that you were not going to do anything and I was hung up on.
As far as posting on review sites I have not posted anything about my experience that is not true and would have certainly posted a positive review with details about how my complaints and issues were resolved had I been treated in a positive way with my complaints and issues addressed instead of having you act like what took place was somehow my problem. And to reiterate I did not take to review sites until you charged me 3X for a 1 night stay.
My reviews are on Trip Advisor, Yelp, Google, Facebook and I have tweeted @bestwestern